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How do I gain access to all of the support services & resources?
You will be granted access to our support services directory, download permissions for all of our resources and be automatically enrolled in all available online courses as soon as your membership is activated. You will retain full access for as long as you have an active membership subscription with us.
What payment methods do you accept?
Payments are processed via Stripe, Google Pay or Apple Pay. We accept all major credit and debit cards.
When will I be charged and what happens if a payment fails?
You'll be charged on the same day each month (e.g. 5th March, 5th April, etc.)
If a payment fails, it will automatically be retied 4 times over 2 weeks. If it still fails, your membership will automatically be cancelled, but you can always restart it.
If you are experiencing any financial challenges or if there is a specific reason for the payment difficulty, please don't hesitate to reach out to us. We are committed to working with you to find a suitable solution that accommodates your circumstances.
Do you offer refunds for membership plans?
Due to the digital nature of our resources and the immediate access granted upon signup, we don't offer refunds on memberships.
Please refer to our terms of use for full details.
What happens if I forget my password?
If you forget your password, simply click the "Lost Password" link when trying to login and a reset link will be emailed to you.
How do I edit my profile?
First, login in to out site and on the right-hand side of the header you will find your personal user menu. It will say - "Hi, Your-Username"
From that menu you can access your profile page.
From there you can edit the following options:
- Edit: To complete your user details (About Me, etc.)
- Change Profile Photo: This can be of yourself or something else entirely if you wish.
- Change Cover Image: Choose an image that reflects you or something that inspires you.
Can I cancel my membership?
Absolutely! You can cancel your membership at any time, there are no commitments. We understand that circumstances change, and if you no longer need our platform, we completely understand.
However, before you go, we'd love the opportunity to address any concerns you might have. If you're experiencing issues with the platform or haven't found the resources you were hoping for, please reach out to our support team directly. We're always happy to help in any way we can, and may be able to offer solutions that keep you as a valued member of our community.
Of course, if your situation has simply changed and you no longer require our support, the quickest way to cancel is to contact us directly and we can take care of it for you.
Or, if you prefer to do this yourself, simply follow this link where you can view and cancel your membership subscription.
The Forums & Community Hub
How do I start a new thread (topic) in the Forum?
Our forums have been carefully categorised with each listing relevant discussion topics.
So your first step is to find which forum is relevant to the question you want to ask or information you want to share. For example, if your child is displaying behaviours of bullying, threats or intimidation, then the Behaviours: Aggression to People and Animals forum is where you want to go.
Once within that forum, scroll down to the bottom of the page where it says: Create New Topic in “Behaviours: Aggression to People and Animals” and that is where you start your new topic.
Write your topic title (can be in the form of a question, statement, whatever suits) and then your topic content after that.
If there are certain tags you want to include that might help other people looking for the same content, feel free to add some.
How will I know when someone has replied to my topic?
When creating a topic, you can check the "Notify me of follow-up replies via email" to be notified that way.
Or, you can check your notifications (icon in website header) or within your profile page.
What should I do if I get into an disagreement?
Disagreements may arise, but they should be addressed respectfully and constructively. Seek common ground and understanding. If you encounter a disagreement, feel free to reach out to moderators for assistance in resolving conflicts.
How do I post/share in the Community Hub?
When you visit the community hub page, you will see a message at the top that says "What's new, YOUR NAME?" - there you can post an update, ask a question, much like you would on the wall of a Facebook group or your personal profile. Similarly, other members can comment on your post.
How do I message another member?
Click on their name which will take you to their profile page.
From within their profile header you can either send them a public or private message by clicking the relevant icon.
Public Messages: Essentially this just "tags" someone in a public post. These appear on the Community Hub Activity Wall for everyone to see.
Private Messages: Only you and whoever you message will see these from within your profile page.
What should I do if I see inappropriate behaviour or content that violates CDS guidelines?
While our moderators make every effort to oversee the forums, it’s not always feasible for them to catch every instance of inappropriate behaviour or content. We rely on our community members to help maintain our standards. If you encounter content or behaviour that violates these guidelines, please report it to the moderators immediately by heading to our contact page and selecting “Report a rule violation” from the dropdown menu. Do not engage in public disputes or retaliatory actions. Moderators reserve the right to edit or remove content that violates the guidelines, as well as to warn or ban members who repeatedly disregard them.
Still have a question?
We’re sorry you weren’t able to find the information you were looking for here. We’re always happy to help, so please don’t hesitate to get in touch with us directly via our contact form.
Download Our FREE Guide
Does explaining your child's Conduct Disorder leave you exhausted and your loved ones unsure how to help?
We’ve created a free guide about how to support families with a child who has Conduct Disorder just for you. Share it with your loved ones so they can understand your situation and are better equipped to support you!
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